Recently, many Toronto homeowners have experienced failures with water meter transmission units which has resulted in water bills with estimated amounts.
A simple check and reporting of your water meter can ensure that your utility bill reflects your actual usage. In some cases, reported accurate numbers have even resulted in refunds to customers!
How Water Billing Works in Toronto
In Toronto, residential water bills are typically based on readings transmitted automatically from your home’s water meter. Recently, many transmission units have not been working properly.
Many homeowners may not realize their bill is estimated unless they review it carefully or receive a notice from the city requesting a manual meter reading.


Customers who receive a notice asking that they submit an actual water meter reading can provide this information online through a new feature in the Utility Account Lookup. This is specifically for customers whose Meter Transmission Unit (MTU) has stopped sending water usage data.
The City is notifying affected customers on a billing-period-by-billing-period basis. If your MTU is affected, you will receive a scheduled notification letter that includes a deadline date to submit your actual meter reading.You can also submit your reading by phone or in-person. Here’s how:
- Submit a Water Meter Reading Online
The online submission feature will remain available until the deadline specified in your notification letter or email. Be sure to submit your reading before this date to ensure your next bill is based on an actual reading. CLICK HERE to find out more.
Subscribe to email notification for meter readings
You may subscribe to email notifications to receive future meter reading notifications. CLICK HERE
- Submit a water meter reading by phone
- Dial 311 – Tax & Utility Inquiry Line, select one for Estimated Water Bill.
A customer service representative will take your contact, account and water meter reading information.
- Submit a water meter reading in-person
- Visit an Inquiry & Payment Counter.
- Be sure to record or photograph your water meter before your visit.
- Customer service representatives will take your contact, account and water meter reading information.
A Proactive Habit for Responsible Homeownership
Checking your water meter every three months is an easy way to stay informed and to ensure that your billing is accurate. With recent transmission unit failures affecting some Toronto homes, this small step is more important than ever.
Proactive maintenance and regular checks help avoid surprises and support responsible homeownership.If you ever have questions about homeownership costs, city notices, or how to stay ahead as a Toronto homeowner, we’re always happy to help. Reach out at clientcare@lomeirwin.com
















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